Job Description

Barista Position

The Barista is responsible for greeting members and guests, answering telephones, processing sales transactions and receiving, tagging and controlling inventory.

Responsibilities

Fundamental Requirements:

• Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.
• Greet and welcome all guests and members.
• Process transactions for all purchases.
• Be knowledgeable about and provides basic product information for guests and members.
• Assist the sales effort by providing information and communicating potential guest/member needs to retail manager.
• Handle all administrative functions including maintaining inventories, answering telephones, and processing of special orders, shipping requests and gift certificates.
• Receive, tag and place new merchandise on floor.
• Ensure shop is prepared for proper opening and closing each day.
• Assist in setting up and maintain the cleanliness and orderliness of displays.
• Assist with quarterly inventory as needed.
• Assist in preparing amenity gifts as necessary.
• Ensure overall guest satisfaction.

Qualifications

Education & Experience:

• High school diploma or equivalent
• 2 years retail experience preferred
• Must be proficient with computers and POS systems.

Physical requirements:

• Flexible and long hours sometimes required.
• Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

General requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

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