Job Description

We are worldwide one of the top 3 companies in the Bluetooth Mesh for lighting controls space and we intend to become the best at it.

The Position:

Configures various smart control devices for variety of projects that could include the controls of lighting systems, thermostats, audio systems, and more, integrating or configuring to project specifications.

Troubleshooting issues with our products, assisting with project deployments or installations, by phone, email or in-person at customer sites: this role will be will be required to travel to customer sites. Travel in US, Canada  and occasional overseas.

This position requires knowledge of electrical wiring, networking, programming. You must have strong problem-solving skills, professional customer-facing interaction and strong background in electronics.

Ideal candidates for the Service Engineer role will have at least three years of hands-on experience as a field technician working for a lighting controls company.

Duties and responsibilities:

• Become familiar with and keep up with product knowledge, components, installation and troubleshooting.
• Read and interpret schematics, wiring diagrams, layouts, assembly and installation instructions as well as engineering drawings.
• Perform hands-on troubleshooting and repairs, using hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills, soldering.
• Interact with customers both written and verbal communications in a professional manner.
• Resolve technical problems for customers, so their products are functional and they are able to use them for their needs.
• Work with the Engineering and Development team to trouble shoot and resolve issues.

Required Experience & Qualifications:

• Associates or technical degree in Electronics Engineering, Electronics Design, or equivalent experience that would meet the minimum performance requirements for this position.
• 3 years minimum experience in working with electronics: PLC, PCB, Firmware, Hardware.
• Able to read and interpret schematics, wiring diagrams, layouts and engineering drawings.
• Able to use hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills. Soldering certification preferred, but must be experienced.
• Must be able and willing to interact with customers both written and verbal communications in a professional manner.
• Willing and able to do research and to continuously learn and improve technical knowledge
• Travel is required for on-site trouble shooting and repairs.
• Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding or other equipment to access elevated work areas following all safety protocols and use personal protective equipment as required.

Drug Free Workplace:

We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake on a quarterly random screen.

Hours, compensation and benefits:

Full-time salaried position, in-office with ability to travel to client sites. Salary is negotiable based on certifications, skillset and experience.

After 30-day waiting period employees become eligible for Medical, Dental and Vision insurance, paid holidays and paid time off that increase with longevity. After an initial 90-Day waiting period, employees may participate in the company-sponsored 401(k).

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