Job Description

Job Description

Job Description

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Position Summary:

The customer service representative is responsible for providing effective customer service for all internal and external customers. In addition, the ideal candidate should communicate effectively with team members within the various departments. The receptionist duties will cover the front switchboard in a backup capacity and will cover breaks, lunch hour, afternoons, vacation / sick time, and various other times as needed. Prior Title/Mortgage Services Industry experience preferred.

Essential Functions:

• Cross-training- Policy scanning
• Greets Visitors
• Handle incoming calls, emails, and faxes
• Perform Various Administrative tasks for employees (i.e. sort mail, prepare overnight packing slips/schedule pick-ups, lunch meeting coordination, monthly birthday celebration coordination, telephone conference call line scheduling)
• Primary Point of Contact for customers and vendors
• Perform multiple customer service duties for the general public, our licensed agents/employees, lenders or other agencies.
• Call routing to appropriate department
• Various administrative support tasks
• Additional duties as assigned by management
• Policy corrections and endorsements for recorded legal documents.

Experience and Competencies:

• Prior Banking or Title experience preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Must possess strong interpersonal skills.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Works well independently.
• Excellent listening, written and verbal communication skills.
• Strong PC skills – Experience with Microsoft Excel

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to handle, or feel; and reach with hands and arms.

Ardán offers some great perks:

· Health, dental, and vision benefits.

· Employer-paid disability and life insurance.

· Flexible spending accounts.

· 401K with company match.

· Paid time off and company-paid holidays.

· Wellness resources.

Note: This job description is not intended to be an exhausted list of duties, responsibilities, or qualifications
associated with the job.

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