Full‑time Document Management Phone Specialist job in Ocoee, FL paying $18–$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For , you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity , Passion , and W ork Ethic . These values guide how we support our Owners, serve our guests, and show up for one another every day.
Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL . This full‑time, hybrid position pays $18–$19 per hour and requires working on‑site for the first 90 days . We are hiring immediately . This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently.
In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner.
Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast‑paced environment. Bilingual Spanish candidates excel in this position due to high Spanish‑speaking call volume. If you are organized, customer‑focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization.
What You Will Do:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
Work Environment & Scheduling
Why Westgate?
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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