Job Description

Job Description

Job Description

Why Join Apple?

Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

• Named Top Workplaces by the Washington Post 2024
• Named American Banker Best Credit Unions to Work For 2024
• Diverse, friendly work environment, progressive management staff
• 21 branches in Northern Virginia with easy commuting distance

Position Summary:

Under general supervision, and in compliance with established policies and procedures, delivers training to end users via web-based educational methods and corresponding software tools. The Instructional Designer’s role is to instruct and educate staff across the organization utilizing a variety of interactive, multimedia applications. Serves as in-house SME for eLearning needs. Conducts new employee orientation. Will maintain Apple FCUniversity website, eLearning applications, and coursework that support credit union objectives. Supports the Talent Development Team with some face-to-face training. Performs other duties as assigned. Performs duties and responsibilities in accordance with The Apple Way principles of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act. Performs other training/eLearning duties as assigned by the Assistant Manager of Talent Development in support of strategic credit union educational objectives.

Essential Functions & Responsibilities:

• Designs, develops, and delivers both remote and in-class web-based training programs and courses, including course materials, exercises, and skills evaluations. Monitors progress and completion of eLearning courses
• Provides comprehensive orientation training to new staff members, including an introduction to credits unions, information about Apple background and culture, review of Apple website and intranet, an overview of credit union products and services, and problem resolution training
• Oversees the conceptualization, development, and layout of the technical infrastructure required to deliver digital eLearning content to credit union staff members
• Develops eLearning courses by utilizing design process technique. Coordinates the implementation, support, and maintenance of learning technologies
• Provides Learning Management System support to end users, publishing and linking courses, and corresponding with vendors
• Coordinates and maintains the Apple FCUniversity SharePoint site by posting and updating course materials, training calendar, and other information. Reviews SharePoint page and keeps it up to date
• Creates and administers eLearning courses; analyzes and reports on end-user progress; recommends and integrates training improvement strategies based on findings
• Serves as technical audio/visual support for the Talent Development Department. Works with internal suppliers/vendors to ensure classroom equipment is configured and properly functioning
• Maintains an awareness of eLearning industry and trends by attending seminars/workshops, reviewing professional publications, becoming an active member of a training/eLearning roundtable, and establishes professional networks and relationships

Qualifications-all required unless otherwise noted:

• One to three years of training/instructional design or credit union operations experience. Proven experience with adult learning principles and course design techniques, as well as the ability to identify and fulfill adult student needs. Experience conducting and preparing training required
• College degree in Business, Instructional Design, Educational Technology, or related field required. Designation of eLearning certification preferred
• Must possess excellent interpersonal, verbal, and written communication skills
• Familiarity of learning management systems, including knowledge of Adobe & Articulate is a plus. Ability to maintain comprehensive knowledge of Credit Union Operations and departmental functions. Must possess excellent analytical and problem-solving. Possess self-motivation, workload management, and organizational skills. Ability to write reports, business correspondence, and procedure/training manuals. PC proficient, including working knowledge of MS Office Suite (Word, PowerPoint, Excel)
• Ability to use standard office and training equipment including but not limited to: PC, fax, copier, telephone, projectors, cameras, etc. Travel (to branch locations) is required as needed. Ability to lift 25 pounds
• Ability to function in a financial institution branch environment

Percentages of Essential Duties and Responsibilities:

• 15% - Designs, develops, and delivers both remote and in-class web-based training programs and courses, including course materials, exercises, and skills evaluations. Monitors progress and completion of eLearning courses.
• 15% - Develops eLearning courses by utilizing design process technique. Coordinates the implementation, support, and maintenance of learning technologies.
• 10% - Provides comprehensive orientation training to new staff members, including an introduction to credits unions, information about Apple background and culture, review of Apple website and intranet, an overview of credit union products and services, and problem resolution training.
• 10% - Oversees the conceptualization, development, and layout of the technical infrastructure required to deliver digital eLearning content to credit union staff members.
• 10% - Provides Learning Management System support to end users, publishing and linking courses, and corresponding with vendors.
• 10% - Coordinates and maintains the Apple FCUniversity SharePoint site by posting and updating course materials, training calendar, and other information. Reviews SharePoint page and keeps it up to date.
• 10% - Creates and administers eLearning; analyzes and reports on end-user progress; recommends and integrates training improvement strategies based on findings.
• 10% - Serves as technical audio/visual support for the Talent Development Department. Works with internal suppliers/vendors to ensure classroom equipment is configured and properly functioning.
• 10% - Maintains an awareness of eLearning industry and trends by attending seminars/workshops, reviewing professional publications, becoming an active member of a training/eLearning roundtable, and establishes professional networks and relationships.

Employment Type: Full-Time

Location: 4097 Monument Corner Drive, Fairfax, VA 22030

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***

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