Junior Tech Support Specialist Job at Futran Tech Solutions Pvt. Ltd., San Antonio, TX

VnhYMlhXUmcwdnVzcmtVWUZkcnNUZ2U1
  • Futran Tech Solutions Pvt. Ltd.
  • San Antonio, TX

Job Description

Role: Junior Tech Support Specialist
Location: San Antonio, TX (Must be onsite 5 days per week)

We are now seeking entry level candidates only. Candidates with more than a few years of IT experience will be declined. New Grads are OK, The ideal profile will be 6 months of experience.

Responsibilities
Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.
Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.

Skills, Must have
1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.
1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
Effective communication skills to interact with colleagues and end-users.
Efficient call handling abilities to ensure prompt and accurate issue resolution.

Nice to have
Experience with Microsoft Office.

Job Tags

Work at office

Similar Jobs

Diane's Travel Business

Travel Assistant (Virtual) Job at Diane's Travel Business

Are you passionate about travel and love helping others create unforgettable experiences? Were looking for an enthusiastic Entry Level Virtual Travel Assistant to join our award-winning travel group. In this role, youll support clients with personalized travel...

Embry-Riddle Aeronautical University

Flight Dispatcher Job at Embry-Riddle Aeronautical University

 ...Space prepare the next generation of leaders shaping the future of flight and beyond The Opportunity The Flight Department at our...  ...ramp security.(Work shift to be determined.) Job Duties: Operate the interface between flight dispatching and the control of... 

Alfred University

Executive Director of Marketing Job at Alfred University

 ...Job Description Job Description The Executive Director of Marketing serves as a strategic and creative leader within Alfred Universitys Office of Marketing and Communications, responsible for advancing the Universitys brand visibility, reputation, and enrollment... 

Phenom People

Warehouse Package Handler Job at Phenom People

 ...shifts available. Pay: $21.08 HR. Hiring immediately: Warehouse worker part time nights & early mornings. Job description: FedEx Express is now hiring permanent part-time package handlers (warehouse worker) to work PM shifts at our FedEx Portland Airport location... 

Ranger Station

Director of Finance Job at Ranger Station

 ...Director of Finance Role: Full-Time, In-Person Location: 735 Melrose Ave, Nashville, TN 37211 About Ranger Station Ranger...  ...close collaboration with leadership and department heads. CPA or MBA is a plus but not required. Why Join Us? At Ranger...