Company Summary
A fast-growing, multi-concept hospitality company in MA is seeking a hands-on Team Lead / Team Supervisor to support daily operations and help reinforce a strong service-driven culture. The company operates a variety of foodservice concepts and is known for an energetic, team-oriented environment built around hospitality, accountability, and people development.
This organization promotes from within and uses leadership roles like this one to train future managers in company culture and operating standards. The culture is grounded in a simple philosophy: Love Everybody — with patience, kindness, and zero sarcasm.
Position Summary
The Team Lead / Team Supervisor will support operations with passion, integrity, and sound judgment while working side by side with team members in a fast-paced environment. This is a working leadership role responsible for helping execute daily operations, reinforcing standards in real time, supporting shift flow, and helping create an exceptional guest experience.
The right candidate will be a hands-on floor leader who can guide the team during service, provide real-time coaching, and help maintain a positive and productive work environment.
Responsibilities
Support daily operations during opening, peak, and closing shifts
Work alongside team members during busy service periods
Help ensure products are stored and prepared according to company standards
Reinforce food safety, sanitation, and operational standards
Assist in training team members on menu builds and best practices
Provide real-time coaching and feedback to improve consistency and efficiency
Maintain a positive, productive shift environment
Support guest experience through active floor presence and service awareness
Partner with managers and communicate issues clearly and promptly
Escalate operational or performance concerns when needed
Qualifications
Hospitality, restaurant, café, or foodservice leadership experience preferred
Ability to thrive in a fast-paced, hands-on environment
Strong communication and interpersonal skills
Ability to multitask and stay organized during busy shifts
Team-oriented mindset with the ability to guide and support others
Problem-solving ability and sound judgment
Accountability and reliability
Comfort working with a diverse team
Basic Google Workspace and Microsoft knowledge
Honest, professional, and dependable approach to work
Eagerness to listen, learn, share ideas, and accept feedback
Schedule: Full-time, 40 hours per week
Compensation: $20.00 - $30.00 per hour, depending on experience
Health insurance,4 weeks of vacation annually. Growth opportunity AGM, GM.
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