Job Description

Key Responsibilities

Leadership and Team Development

• Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.
• Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.
• Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.
• Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
• Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.

Customer Experience Excellence

• Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.
• Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Train and support team members to consistently deliver high-quality customer experience.
• Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.

Operational Management

• Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.
• Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt
• Verify that all vehicles leaving the site meet Whistle’s quality standards.
• Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.
• Identify operational challenges and implement improvements to keep the site running smoothly.

Sales & Financial Performance

• Track daily, weekly, and monthly sales metrics to monitor site performance against goals.
• Promote unlimited wash memberships and additional services to increase revenue.
• Assist in planning and executing site promotions and marketing initiates to drive sales.
• Monitor and manage the site budget, controlling expenses while maximizing profitability.
• Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.

Problem-Solving & Decision Making

• Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.
• Identify operational challenges and implement corrective measures to keep site performance running smoothly.
• Make informed, timely decisions to resolve issues that impact the team.
• Collaborate with team members to brainstorm solutions and improve processes.
• Analyze recurring problems or trends and recommend strategic changes.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

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