AI & Behavioral Analyst Job at TPG Telemanagement Inc., Huntsville, AL

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  • TPG Telemanagement Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Department: Behavioral Science
Position Title: Behavioral Science Analyst

About the Role:
We are seeking a curious and analytical Behavioral Science Analyst to join our team. In this role, you will transform qualitative insights into quantifiable, actionable data using our proprietary methodologies. Your work will directly support clients in making informed coaching decisions and driving business performance through agent and market intelligence.

What You’ll Do:

  • Analyze call data and qualitative interactions to identify behavioral trends and performance insights
  • Translate findings into clear, data-driven recommendations for clients and internal stakeholders
  • Collaborate with cross-functional teams to surface insights, address challenges, and improve outcomes
  • Participate in weekly team discussions to share findings, troubleshoot roadblocks, and align on priorities
  • Contribute to the development of monthly reports and deliverables
  • Support innovative projects, including AI-driven analysis, data visualization, and data management initiatives
  • Validate and enhance AI-based scoring models to ensure accuracy and effectiveness

What We’re Looking For:

  • Strong analytical and problem-solving skills with attention to detail
  • Excellent time management and ability to work independently in a fast-paced environment
  • Intellectual curiosity and a passion for uncovering insights from data
  • Proactive, self-starter mindset with a focus on continuous improvement
  • Proficiency in Microsoft Excel and PowerPoint
  • Interest in AI technologies and data visualization tools (e.g., Tableau)
  • Strong communication skills with the ability to translate complex findings into clear insights

Why Join Us:

  • Opportunity to work at the intersection of behavioral science, data, and AI
  • Collaborative, growth-oriented team environment
  • Exposure to cutting-edge tools and methodologies
  • Meaningful impact on client strategy and performance

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